FAQs

 

how long do these flowers take to make?

As you can imagine, they take quite a while!  Anything this detailed and exquisite is going to take an abundance of time and consideration.  Creating these pieces is our passion and we are delighted to take the time to make them perfect.


HOW DO I CARE FOR MY FLOWERS?

Caring for your pieces is simple and convenient.
For prolonged display, keep out of direct sunlight and away from direct heat and liquid hazards.
Simply dust with a feather duster or lightly blow on them to remove any dust particles.


CAN I USE MY FLOWERS OUTDOORS?

You may use your flowers outdoors temporarily but do not leave them there permanently or they may become damaged by the elements.  


DO YOU SHIP WEDDING FLOWERS?

Absolutely!  Our clients live, love and get married all over the world.  We expertly pack all of our pieces so that they will arrive to you safely and securely. If you like, you may also request a delivery service (see below) or a arrange for a local pick up.


Will Paper portrayals come and set up my flowers the day of my event?

We are happy to hand-deliver and set-up your wedding at your request.  It gives us such a sense of satisfaction to see our flowers in your hands! Together we can go over your exact needs during your consultation.


do you have a fee and/or minimum for custom orders?

 Yes, custom requests require a lot of communication and design time.  

Our minimum for custom work is $100. 



OUR POLICY

 

MADE TO ORDER

FROM THE SHOP - All of our Signature Designs are Made To Order, and that’s part of why they are so special!  Please allow up to 3 weeks for your order to be shipped, although often it can happen a lot faster than that.  Please expect the full wait time during holidays and peak seasons. 

WEDDINGS - All of our wedding flowers are custom made and one of a kind.  After the initial consultation, a $200 planning fee is required to design your custom wedding proposal.  This includes research, sourcing of materials, possible sketches, and the proposal.  This amount is deducted from your overall total if you decide to book with us.  A 50% deposit is due upon agreement before production can begin.  Samples are then made for your approval after which only minor changes are permitted.  Any major changes will incur additional fees.

Weddings require 1-3 months for production and a contractual agreement between Paper Portrayals and the client.


Shipping

Unless otherwise specified, everything will be shipped via USPS or UPS and a tracking number will be provided upon shipment.  Shipping time from our studio varies based on destinations. Please allow up to seven to ten business days for destinations within the U.S.

Our products will be expertly packaged and should not experience any hiccups in transit. Should there be an issue, Paper Portrayals does not assume any responsibility.


Refunds and Exchanges

Due to the fact that every item is handmade to order, we are unable to accept returns or exchanges.